You have the right to return or exchange unwanted products within 14 days of the date when you have received the products ordered.
Please note this right only applies to unused products that can be resold as new. Thus national team shirts with personalisation are not covered by these rights.
The refund will be paid to the customer when we have received and examined the returned product.
We will not accept products returned more than 14 days after the initial delivery. The postal charges for the initial order will not be refunded.
Exchanging or returning products
Fanimo Oy has an ongoing agreement with the Finnish postal service and Matkahuolto covering product returns in Finland. We do not use a “cash on delivery” system for product returns. Products may be returned by customers free of charge.
Send the package free of charge to:
ASIAKASPALAUTUS (PRODUCT RETURNS)
PO box 191
00251 Helsinki, Finland
Enclose in the package the product exchange and return form that you received with the product. Fill in the form, giving details of the products that you wish to return or exchange. If you wish to exchange a product, specify on the form which product and size you wish to receive in exchange. Make sure that you enclose the completed form in the package.
If you no longer have the form, you can also send this information to us by email firstname.lastname@example.org.
Products may be returned in their original delivery package if they are well packed. They must be unused and in suitable condition for resale, with any labels etc. duly replaced in the original package. National team shirts with personalisation are not returnable or exchangeable.
Transport problems and damaged or defective products
On receiving delivered products customers should immediately check that the products are intact and have no defects. They should also ensure that delivery packages contain all of the products they ordered.
It is worth checking the delivered goods in the presence of postal staff. If a product has been damaged during transportation, the customer should immediately register a complaint with the post office, and then also contact Fanimo as described below.
If a customer notices that a delivery or delivered products are otherwise defective, they should inform Fanimo’s customer services without undue delay, and at the latest within 14 days, by e-mail (email@example.com).
After inspecting and confirming any defects in deliveries or products, Fanimo has the right in the first instance to remedy the defect or deliver an undamaged replacement product within a reasonable time frame. Fanimo takes responsibility for defective goods in accordance with Finnish consumer protection legislation, either alone, or together with the manufacturer or importer of the product.