14-day Satisfaction Guarantee and Free Return!
Not sure about the size of the garment or the fit of the product? No worries! The national team's online store has a 14-day satisfaction guarantee and free returns! See below for instructions on how to deal with product returns.
Instructions for exchanging and returning the product
The official products of the Finnish national football teams are sold by Fanimo Oy. Fanimo Oy has a valid customer return agreement with Posti and Matkahuolto.
Attach the product exchange and return form that came with your order to the return. Mark on the form which products you want to exchange / return. When exchanging products, also indicate which product and size you want instead. Attach the completed form to your package.
You can also send this information to us by email at email@example.com .
The products must be returned in the original delivery package, well packed. The product must be unused and in salable condition, with all tags and tags attached in its original packaging. Game shirts with prints are not subject to the right of return.
Problem situations in transport and regarding defective products
Once you have received the delivery, you should immediately check that the delivered products are intact and otherwise free of defects. Also make sure that the delivery includes all the products you ordered.
If the delivered product is damaged during transport, you should immediately make a complaint to the transport company. In addition to this, you can contact us as mentioned earlier upon noticing the error and within 14 days at the latest. Report the error to Fanimo's customer service by email ( firstname.lastname@example.org ). Attach pictures of the defective product to the message.
If it is confirmed that there is an error in the delivery or the product, Fanimo primarily has the right to correct the error within a reasonable time or to deliver a replacement without error.